AUTHORIZED SALESFORCE SERVICE-CLOUD-CONSULTANT: SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT EXAM PAPER PDF - HIGH PASS-RATE 2PASS4SURE EXAM SERVICE-CLOUD-CONSULTANT FLASHCARDS

Authorized Salesforce Service-Cloud-Consultant: Salesforce Certified Service cloud consultant Exam Paper Pdf - High Pass-Rate 2Pass4sure Exam Service-Cloud-Consultant Flashcards

Authorized Salesforce Service-Cloud-Consultant: Salesforce Certified Service cloud consultant Exam Paper Pdf - High Pass-Rate 2Pass4sure Exam Service-Cloud-Consultant Flashcards

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Salesforce Service-Cloud-Consultant is a certification exam designed to test the knowledge and skills of individuals in the area of Salesforce Service Cloud. It is a challenging exam that requires candidates to have a deep understanding of Salesforce Service Cloud, its features, and its capabilities. Salesforce Certified Service cloud consultant certification exam is intended for professionals who work with Salesforce Service Cloud and want to prove their expertise in the field.

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Salesforce Service-Cloud-Consultant Certification Exam is an essential credential for professionals who specialize in Salesforce Service Cloud implementation and management. Salesforce Certified Service cloud consultant certification demonstrates a thorough understanding of the Service Cloud platform and its capabilities, including service automation, knowledge management, and omni-channel support. If you're interested in advancing your career in customer service, support, or call center management, then becoming a Salesforce Certified Service cloud consultant is a great step forward.

Salesforce Certified Service cloud consultant Sample Questions (Q10-Q15):

NEW QUESTION # 10
A company is planning for the migration of an existing knowledge base into Salesforce Knowledge. Which set
of factors should be considered in selecting which articles to migrate?

  • A. Original creation date and total number of article views
  • B. Last modified date and frequent search terms
  • C. Original creation date and average rating of articles
  • D. Last modified date and number of recent article views

Answer: D


NEW QUESTION # 11
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.).
Additional requirements are listed below:
* Support attachments up to 25 MB per inquiry
* Under 2,500 inquiries per day
Which configuration solution should a consultant recommend to meet these requirements?

  • A. Email-to-Case
  • B. On-Demand Email-to-Case
  • C. Heroku Connect

Answer: B

Explanation:
For supporting attachments up to 25 MB and handling under 2,500 inquiries per day via free-form email, On-Demand Email-to-Case is the recommended solution. On-Demand Email-to-Case processes emails and attachments without requiring an email server, and is suitable for the specified volume and attachment size requirements, ensuring efficient case creation from customer emails.


NEW QUESTION # 12
DreamMouse Realty would like to provide a user-friendly way for clients to apply for a home loan through an Experience site. Many times, clients do not complete are of the information and a loan specialist needs to finish the submission.
How should the administrator configure Salesforce to meet the requirements?

  • A. Add a custom Lightning component to the site and the Case Lightning record page.
  • B. Post a web to case form on the site and assign the case to the specialist for completion.
  • C. Use email to case for the client to submit the relevant information to the specialist.
  • D. Create a screen-based flow accessible from the Experience site and internaly.

Answer: A


NEW QUESTION # 13
Universal containers wants to assign support agents to handle only specific interaction channels based on one of the following channel groupings a) Phone b) Phone and email c) Social media (facebook and twitter). What should a consultant recommend to accomplish this?

  • A. Create a service cloud console to support all channel groupings.
  • B. Create an agent role for each channel grouping.
  • C. Create a unique case page layout for each channel grouping.
  • D. Create an agent profile for each channel grouping.

Answer: C


NEW QUESTION # 14
Cloud Kicks (CK) plans to use Queues for case management. CK wants to limit the ability to modify cases to the appropriate users. CK needs to understand the different between a Private and Public Read Only organization-wide defaults sharing model on cases.

  • A. In a Public Read Only sharing model, all jsers can take ownership of cases in the Queue.
  • B. In a Public Read Only sharing model, al users can view cases in a Queue.
  • C. In a Private sharing model, only queue members and direct reports can view cases in a Queue.
  • D. in a Private sharing model, only queue members can take ownership or cases in the Queue.

Answer: B

Explanation:
Explanation
In a Public Read Only sharing model, all users can view cases in a Queue is the correct statement that describes the difference between a Private and Public Read Only organization-wide default sharing model on cases. Organization-wide default sharing model is a setting that determines the baseline level of access users have to each other's records. Private sharing model means that only the record owner and users above them in the role hierarchy can view and edit records, unless access is granted by other means, such as sharing rules or manual sharing. Public Read Only sharing model means that all users can view records, but only the record owner and users above them in the role hierarchy can edit records, unless access is granted by other means.
Queues are locations where records are routed to await processing by a group of users. Queues can be used to assign cases to the users who have the appropriate skills, availability, or capacity to work on them. Users who are members of a queue can view and take ownership of records in that queue. Users who are not members of a queue can view records in that queue if the organization-wide default sharing model is Public Read Only or higher, but they cannot take ownership of those records. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.sharing_model_fields.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customize_casequeues.htm&type=5


NEW QUESTION # 15
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